Shipping Policy
Shipping Policy :
At Kizuna, we are dedicated to providing you with a seamless shopping experience, which includes prompt and efficient shipping services. This Shipping Policy outlines the details of our shipping process and the terms and conditions related to it. By making a purchase from Kizuna, you agree to the terms and conditions outlined below.
Order Processing Time
We aim to process and ship orders as quickly as possible. Orders are typically processed within [9] business days. Please note that order processing times may vary during peak seasons and promotional periods.
Shipping Methods
We offer a range of shipping methods to accommodate your preferences and delivery needs:
- Standard Shipping: Delivery within 24 hours inside Dhaka and 72 hours outside Dhaka in Bangladesh.
- Express Shipping: Faster delivery option, typically within 3–12 hours inside Dhaka.
Shipping Charges
Shipping charges are calculated based on the selected shipping method, delivery destination, and the total weight of your order. You can view the final shipping cost at checkout before completing your purchase.
Tracking Your Order
Once your order has been shipped, a tracking number will be sent to your email so you can easily monitor the shipment status and location. You may also track your order by logging into your Kizuna account.
Shipping Destinations
We currently offer shipping to both domestic and international locations. Please ensure correct and complete shipping details to prevent delivery issues.
For international orders, custom duties or import charges may apply, which are the customer’s responsibility.
Shipping Delays
Although we strive to ensure timely deliveries, unexpected delays may occur due to factors such as bad weather, customs clearance, or other situations beyond our control. We appreciate your understanding in such cases.
Address Accuracy
Please provide accurate shipping information to avoid any complications. Kizuna will not be held responsible for failed deliveries or misdeliveries caused by incorrect or incomplete address information provided by the customer.
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