✅ Refund & Return Policy — Kizuna

At Kizuna, customer satisfaction is our top priority. We aim to ensure that your shopping experience with us is enjoyable and worry-free. If you are not fully satisfied with your purchase, our Refund & Return Policy is here to help.

📦 Return Eligibility

You may request a return or exchange if:

• The product you received is damaged, defective, or incorrect

• You contact us within 48 hours of receiving the product

• The item is unused, in original condition, and includes all tags/packaging

📌 Products not eligible for return:

• Items damaged due to customer mishandling

• Used or washed items

• Clearance or promotional sale items

• Personal/hygiene items (e.g., undergarments, cosmetics)

🔁 Replacement Policy

If an incorrect or defective item is delivered, we will provide:

✅ Free replacement
✅ Free return pickup (if available in your area)

If the product is not available for replacement, a refund will be issued.

💳 Refund Method

Refunds will be processed through the original payment method, such as:

• Mobile banking (Bkash/Nagad/Rocket)

• Bank transfer

• Store credit (customer choice)

⏱ Processing Time: 5–10 business days after inspecting the returned product.

🚚 Order Cancellation

• Orders can be canceled before they are shipped.

• Once shipped, cancellation will not be accepted — you must follow our return process.

⚠ Shipping Charges

• Shipping charges are non-refundable unless the product delivered was damaged or incorrect.

• Return shipping fees may apply depending on location and reason for return.

📞 How to Request a Return or Refund

To start a return request, please contact us with:

✔ Order number
✔ Product photo/video showing the issue
✔ Contact information

Our support team will guide you through the process.

✅ Our Commitment

We strive to ensure every product from Kizuna meets your expectations. Thank you for trusting us — we’re here to support you every step of the way.